Shipping policy

Last updated: October 22, 2026

Thank you for shopping with Andrea Mueller. This policy explains how we ship your order, what it costs, and what to expect after you buy. We only ship within Canada. If you are outside of Canada, please get in touch.

Order Processing

Except as otherwise stated on our website, orders will be processed as soon as possible. You'll receive a confirmation email with tracking as soon as your order ships.

Shipping Methods & Delivery Times

We use Canada Post and FedEx as our service providers. Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping Costs

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method.

Canada customs, taxes and other applicable fees

Orders shipped to Canada may be subject to GST, HST, PST, QST, RST, customs duties, import taxes, and carrier brokerage or handling fees. If taxes and import charges are calculated at checkout, they will not be due at delivery. If these charges are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility unless otherwise stated.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link. Please note tracking information may take time to update after you receive it.

Address Accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us, and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit, we're unable to modify it. All jewellery listed on the website is ready-to-wear: finished pieces, not custom designs. Ready-to-wear items can be exchanged for something of equal value or applied to store credit.